Shipping policy

Thank you for shopping with Labö Made.

We aim to process and dispatch all orders as quickly as possible while ensuring every order is carefully packed.

Shipping rates and available destinations may change from time to time. The shipping options and charges displayed at checkout will always be the most up-to-date rates.

Order Processing

Orders are typically processed within 2–5 business days (excluding weekends and UK public holidays).

Orders containing personalised or customised products, including patch application services, may require additional processing time before dispatch.

Once your order has been dispatched, you will receive a shipping confirmation email. Tracking information will be provided where applicable.

UK Shipping

We currently offer Standard UK Shipping.

  • Standard UK Shipping: £3.99
  • Free UK Shipping on orders over £40

Estimated delivery times are provided by the shipping carrier and are not guaranteed.

International Shipping

We currently ship to selected international destinations.

Shipping rates start from:

  • Europe: from £9.99
  • USA & Canada: from £11.99
  • Hong Kong & Singapore: from £11.99
  • Australia & New Zealand: from £12.99

Free International Shipping is available on orders over £100.

Estimated delivery times vary depending on the destination country and customs processing. Delivery estimates are provided by the shipping carrier and cannot be guaranteed.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT and handling fees imposed by the destination country.

These charges are not included in your order total and are the responsibility of the customer.

Unfortunately, we have no control over these charges and cannot estimate how much they may be.

If an order is refused due to unpaid customs charges and is returned to us, the original shipping costs are non-refundable. Any additional costs incurred will be deducted from any eligible refund.

Delivery Delays

While we always aim to dispatch orders promptly, delivery times are estimates only.

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs inspections or clearance
  • Severe weather
  • Industrial action
  • Public holidays
  • Other events beyond our reasonable control
Incorrect Shipping Information

Please ensure your shipping address is accurate and complete before placing your order.

If an order is returned to us due to an incorrect or incomplete address, refused delivery or failure to collect the parcel, the original shipping charges are non-refundable.

Additional shipping charges will apply if you would like your order to be re-dispatched.

Lost Parcels

If your parcel appears to be lost or significantly delayed, please contact us as soon as possible.

We'll work with the shipping carrier to investigate the issue and do our best to assist you.

Split Shipments

Where necessary, we reserve the right to dispatch your order in multiple shipments at no additional cost to you.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: luxdiary2024@gmail.com