Informativa sui rimborsi
At Labö Made, we hope you love your order. If you're not completely satisfied, we're here to help.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return, your item must be unused, unworn, in its original condition, and returned in its original packaging where possible. Proof of purchase is required for all returns.
Please contact us before returning any item so we can provide you with return instructions.
Customers are responsible for all return shipping costs unless the return is due to a faulty item or an error on our part. We recommend using a tracked delivery service, as we cannot accept responsibility for returned items that are lost or damaged during transit.
Original shipping charges are non-refundable unless the return is due to our error or a faulty item. Returns sent without prior contact may not be accepted.
For all return enquiries, please contact us at luxdiary2024@gmail.com.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, faulty, or you have received the wrong item, please contact us within 48 hours of delivery with your order number and clear photographs of the issue. We'll assess the situation and, where appropriate, arrange a replacement, exchange, or refund.
Non-Returnable Items
The following items cannot be returned, exchanged or refunded:
- Personalised or custom-made products.
- Products that have had patches professionally heat applied or otherwise customised after purchase.
- Gift cards.
- Sale, clearance or promotional items.
- Items returned in a used, damaged, washed or non-resalable condition.
If you're unsure whether your item is eligible for a return, please contact us before placing your order.
Patch Application
Once a patch has been selected and professionally heat applied to a product, the item becomes a customised product and cannot be returned, exchanged or refunded unless it is faulty.
This applies to patch applications completed in-store, at pop-up events, and through online orders.
As each customised item is made specifically for you, we cannot accept returns due to a change of mind after the patch has been applied.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return your eligible item for a refund once approved and place a new order.
Lost or Delayed Parcels
Once your order has been dispatched, delivery is handled by the shipping carrier.
If your parcel appears to be delayed or lost, please contact us and we'll be happy to assist you in working with the courier. Please note that estimated delivery times are provided by the courier and cannot be guaranteed.
Refused Deliveries & Incorrect Addresses
Please ensure your delivery address is correct before completing your order.
If an order is returned to us because an incorrect or incomplete address was provided, delivery was refused, or the parcel was not collected from the courier, the original shipping charges are non-refundable.
If you would like the order to be sent again, additional shipping charges will apply.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible.
Orders that have already been dispatched cannot be cancelled.
We reserve the right to cancel and refund any order before dispatch due to pricing errors, stock availability issues, suspected fraudulent activity, or circumstances beyond our reasonable control.
Refunds
Once we've received and inspected your returned item(s), we'll notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at luxdiary2024@gmail.com.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it without giving a reason.
To qualify, the item must be unused, in its original condition, and accompanied by proof of purchase.
Please note that this right does not apply to personalised or customised products, including products that have had patches professionally heat applied.
Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us at: